Submit a request
Submit a request

Signing in to Help & Author Guide

To access Learnosity Support, you will need to sign in.

Signing in

To sign into your account, look to the top right of this page, and click the "sign in" button. 

Once you click "sign in", you'll see a dialog to enter your email address and password.

Enter your email and password, and click "sign in".

I don't know my password!

That's okay, we can easily reset it for you! Just click "forgot my password" at the bottom of the dialog box, enter your email address, and hit "submit".

We'll email you instructions on how to reset your password, and log in.

I don't have an account!

If you're a Learnosity client already, that's no problem! Simply ask the person in your company who is the primary Learnosity contact to raise a ticket, and we'll get you set up ASAP. If you don't know who that person is, please reach out to your Learnosity Account Manager, or if all else fails, to Bear in mind however, our response times may be delayed in this case, due to efforts we will need to undertake to verify your identity with your employer, to ensure the safety and security of our clients data.

If you're not a Learnosity client yet, we only provide our support & ticketing system access to our current clients. If you have a query about something, we'd suggest getting in touch with your Business Development Representative. If you don't have a Business Development Representative yet, we'd suggest getting in touch with our Marketing team via the website, either through our live chat, or by clicking "request a demo".

Support is ready to help!

If you're a Learnosity client, you have access to our ticketing & support ticket system, and with it, direct access to our team of Subject Matter Experts and experienced Developer Support engineers worldwide, situated in:

  • New York, USA
  • Dublin, Ireland
  • Sydney, Australia

Providing high quality support 24/7/365. If you're not yet a Learnosity client, please talk to your Business Development representative concerning any technical questions you may have, and we look forward to working with you shortly!

The most effective way to raise questions, issues, bugs and discuss feature requests is via our ticketing system. 

Next Steps

To contact support, see Raising a Support Request.

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